Help Center

What Would You Like to Know?

Is P4Y Ofsted registered?

Yes, P4Y has registered all our Clubs with Ofsted. We follow Ofsted regulations and guidelines to offer the highest standard of care possible. These regulations help raise the quality of care and ensure the safety and wellbeing of all children who attend our playscheme.

Does P4Y work to an adult to child ratio?

As P4Y are Ofsted registered company, we follow their guidelines regarding ratios, operating a strict 1:8 ratio of adults to children for children aged four to seven. For eight-year-olds and over we aim for a 1:12 ratio.

Can you tell me about the staff who will work in the Clubs?

At P4Y we ensure that we put the children first in everything we do that is why all employees are workers are enthusiastic, inspiring and passionate individuals. All staff are DBS checked to an Enhanced Level and hold qualifications with have extensive experience in Playwork/Childcare. All staff are First Aid trained and there is a Paediatric First Aid trained member of staff on site at all times. Staff receive ongoing training in various aspects of child supervision and care, including behaviour management, child protection, safeguarding and activity delivery.

How Do I Pay?

At P4Y we accept all of following payment methods:

 

  • Credit/Debit Card: We accept all types of cards and make no charge for card payments.

  • Childcare Vouchers: We accept all types of childcare vouchers. If you require assistance with this type of payment please contact us via our email address or contact number.

  • Tax-Free Childcare: We accept all types of childcare vouchers. If you require assistance with this type of payment please contact us via our email address or contact number.

 

If you are making a regular booking covering a period of time, you can make monthly payments. If you are paying by childcare vouchers of tax-free childcare, you will need to input the monthly amount you wish to pay. If your childcare/tax-free vouchers do not cover the whole amount any outstanding balance can then be paid in full at time of booking or by card instalments if applicable.​​

If I pay but don't attend do I lose my money?

 We understand that your childcare plans can change and we want to be as flexible as possible for you, and also as fair as possible to all customers. However, if you have paid for a session you will only be able to move that to another available date as no refunds will be given if it is less than 24 hours notice. You can cancel online. If you cancel with more than 24 hours notice you will then receive a credit on your account. If you cancel with less than 24 hours notice then there is no credit.

P4Y do not offer cash refunds for any booking cancellations:

We are however able to swap Holiday Session days to alternative dates within the same holiday period. 

Do you accept Childcare vouchers or Child Tax-Free vouchers?

P4Y is an Ofsted registered childcare provider; you, therefore, may be able to subsidise the cost of attending our playscheme through one of the following:

 

  • Childcare Vouchers: Childcare Vouchers allow employers to help their employees with the cost of childcare. Childcare Vouchers are exempt from National Insurance Contributions (NICs) and Income Tax for employees up to the value of £55 per week, which can mean savings of over £2000 a year for a couple who are both working. We accept all childcare vouchers.

Tax-Free Childcare: This is a Government replacement for childcare vouchers. More information can be found at www.gov.uk/help-with-childcare-costs/tax-free-childcare

  • Working Tax Credit: Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit. For more information call 0845 300 3900 or visit payingforchildcare.org.uk. Martin Lewis of Money Saving Expert fame has also produced a very user-friendly section on paying for childcare on his website, which includes a tax credit eligibility calculator http://www.moneysavingexpert.com/health/childcare-costs

How do I pay via childcare vouchers and Tax-Free Childcare?

P4Y accepts all types of childcare vouchers and tax-free childcare. This can be full or part payment towards a booking. The childcare voucher company you use will depend on which one your employer is registered with.  Please liaise with your employers to find out which voucher company you can use. If it is not on our list then please contact P4Y via our email or contact number so we can register ourselves with them.


Most childcare voucher companies provide parent access to pay online via their website. Please see our payment document for more information on how to pay using childcare vouchers.  This document includes a list of all the childcare voucher companies and our unique reference number required to make your payment to us.

Just add your provider name and the amount you would like to pay. 


If you are paying by Tax-Free Childcare, please inform us of your reference number when making your first booking so we can allocate the payment to your account when we receive it.

What happens if I am late to collect my child?

Our holiday club runs from 8.30am - 5.30pm. Your children MUST be collected no later than 5.30pm. If you collect your children later than 5.30pm then you will be charged a fee of £8 per 15 minutes. This is due to the venue charging us for extended use of the premises. 

My child is going to be absent or I need to cancel a session, what should I do?

You can cancel a booking via email or telephone. If you cancel with more than 24 hours notice, then you will receive a credit on your account. If you cancel with less than 24 hours notice then there is no credit.

P4Y do not offer cash refunds for any booking cancellations:

We are however able to swap Holiday Session days to alternative dates within the same holiday period. 

How does drop off and collection work?

  • ​​We operate a secure drop off and collection system.  A parent/guardian must sign all children in/out each day.

  • If there is ever any changes to your contact details or any medical updates, please ensure this is communicated to the lead member of staff in that setting.

What happens if someone else needs to pick up my child?

Only the people listed in the child’s collector field on your child's booking form can pick up your child.  If someone who is not listed on your child’s collection field is due to collect your child, you will need to inform them of the password on you set on your child's file. They will also need to bring photo ID. Any person collecting your child must be over 16 years of age.

Is there a sibling discount?

For any additional information feel free to get in contact via email or telephone

What does my child need to bring on the day?

  • P4Y does not provide lunch at our playscheme. All children are required to have a healthy and nutritious packed lunch no fizzy drinks, please. Please note: P4Y is a 100% nut-free zone. 

  • Refrigeration and food being heated are available in our setting.

  • Drinking water is always available.

  • We would also suggest your child attends in clothes that you don’t mind getting messy due to outdoor play, and art & craft activities.

  • Please ensure all items brought to P4Y are clearly labelled. Please ensure children do not bring any valuable toys or belongings unless stated due to different themes, as P4Y cannot be held responsible if they go missing.

Do I have to book the whole week/month/term?

The system is very flexible and (subject to availability) you can book for individual sessions or for the whole of the Holiday period. All to suit your schedule during the holidays.

There is a 10% sibling discount for the second siblings that attend the same sessions. There is a further 5% discount when a third sibling attends.

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